![]() ![]() Check for communication issues between iTunes and Apple software update servers. *If you see error 9006, your computer might not be able to connect to Apple servers or your iPhone, iPad, or iPod touch. You can’t connect to iTunes Store to buy or download content. Your iPhone, iPad, or iPod touch aren't recognized in iTunes, or they won't back up, restore, update, sync, or activate. If your security software is causing an issue with iTunes You see "Your setup couldn't start because your username or password is incorrect" or "Your setup couldn't be started because the iCloud server stopped responding." You see "Verification Failed: An unknown error occurred" or "An error occurred during authentication. If your security software is causing an issue with iCloud for Windows Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device. ![]() Security software created by companies other than Apple can prevent iCloud for Windows or iTunes from connecting to Apple servers or to devices. How to tell if your security software might be causing an issue If you can’t open iCloud for Windows or iTunes, download content, sync your device, or use Home Sharing, your security software might be the cause. Resolve issues between iCloud for Windows or iTunes and third-party security software ![]()
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